Returns & Refunds

Buyers may request a return within 30 days of the purchase date. This applies to all items purchased on Midnight Merchant, including both ungraded and graded cards.

You may request a return or refund if:

• Item not received — your order has not arrived within a reasonable timeframe
• Item not as described — the item is significantly different from the listing description or photos
• Item damaged — the item arrived damaged due to inadequate packaging
• Wrong item received — you received a different item than what was ordered

1. Contact the seller — use the messaging system in your Transaction Hub or contact them via their PayPal details to explain the issue
2. Provide evidence — share photos or details that support your return request
3. Agree on a resolution — work with the seller to agree on a full refund, partial refund, or return and refund
4. Return the item (if required) — ship the item back to the seller using a tracked shipping method
5. Receive your refund — the seller will process the refund through PayPal once the return is complete

To be eligible for a return:

• Ungraded cards must be returned in the same condition as received
• Graded cards must be returned in the original grading case, undamaged
• All items should include any original packaging or accessories that were included with the purchase

Sellers on Midnight Merchant are expected to:

• Respond to return requests within a reasonable timeframe
• Work in good faith to resolve buyer issues
• Process refunds promptly when agreed or required
• Comply with Australian Consumer Law